Frequently Asked Questions
Everything you need to know about our premium hair and beauty supplies.
How long does shipping take for hair extensions and salon supplies?
Standard shipping typically takes 3-5 business days. We also offer express shipping options which deliver within 1-2 business days for urgent salon needs.
Are your hair extensions made from 100% human hair?
Yes, all our hair extensions are sourced from 100% Remy human hair, ensuring the highest quality, natural movement, and a long-lasting lifespan with proper care.
What is your return policy for beauty products?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, hair extensions cannot be returned once the security seal is broken.
Do you offer professional discounts for salon owners?
Absolutely. We provide exclusive trade pricing for licensed professionals and salon owners. Please register for a professional account on our website to access bulk pricing.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Klarna to make stocking your salon more convenient.
Can I heat-style the hair extensions I purchase?
Yes, since our extensions are 100% human hair, you can use heat tools. We recommend using a heat protectant spray and keeping the temperature below 180°C to maintain hair health.